Who must you be to contact the Genesys Cloud Customer Care center?

To contact the Genesys Cloud Customer Care center, it is essential to be the designated contact. The designated contact is typically an individual identified by the organization as the primary link between the customer and Genesys Cloud support. This role is crucial because it ensures that communications are streamlined and that any inquiries or issues raised are handled by someone who is authorized and knowledgeable about the customer's account and needs. This position is established to maintain security and relevance in the support process, as the designated contact may have specific information and permissions necessary to address concerns effectively.

In contrast, while being a Genesys Cloud Developer, user, or admin may provide valuable insights into the platform, these roles do not inherently grant the authority to reach out to customer care without being recognized as the designated contact.