Which types of updates does the Genesys Cloud delivery model support without interrupting user experience?

The Genesys Cloud delivery model is designed to support certain types of updates that do not disrupt the user experience, ensuring continuity and reliability for its users. Patches are a primary example of this, as they typically involve small and incremental updates that address specific issues or bugs within the software. By implementing patches, system stability is enhanced without requiring significant downtime or changes that could affect user operations.

In the context of the other types of updates mentioned, architecture changes generally involve more significant modifications to the underlying framework, which could lead to instability or interruptions if not carefully managed. Security updates, while crucial, might also require a more considerable overhaul of the service and could potentially introduce risks if not executed properly. Usability enhancements are important for improving user interaction with the system but may involve changes that could temporarily affect user experience until fully rolled out.

Thus, patches are well-suited for seamless updates, as they are specifically crafted to resolve issues while minimizing the impact on users, aligning perfectly with the goal of maintaining an uninterrupted user experience in the Genesys Cloud environment.