Which type of alert in Genesys Cloud indicates that metrics have reached a predefined threshold?

Threshold Alerts in Genesys Cloud are specifically designed to notify users when certain metrics surpass or fall below predefined thresholds that have been established by the organization. This functionality allows businesses to proactively monitor performance and operational metrics, ensuring that they can respond quickly to any issues that may arise.

When thresholds are exceeded, the system triggers these alerts, bringing important performance indicators and potential issues to the attention of relevant stakeholders. This ensures timely intervention, which is crucial for maintaining service levels and optimizing customer experience. The focus on predefined metrics means that organizations can tailor their monitoring to align with specific goals or operational capabilities, enabling a more customized and effective approach to performance management.

This distinct capability to measure and react to the performance criteria set by the organization is what sets Threshold Alerts apart in the context of alert types in Genesys Cloud. Other alert types may have different functions or focuses, but Threshold Alerts are uniquely centered on predefined metrics and thresholds.