Which tool helps agents with real-time customer information during interactions?

The tool that assists agents with real-time customer information during interactions is a script. Scripts are designed to guide agents through conversations with customers, providing them with pre-defined prompts and responses based on the specific context of the interaction. This structured format helps ensure that agents deliver consistent and accurate information, while also allowing them to access customer data or relevant information at the right moments during the conversation.

Scripts can be embedded with dynamic data fields that pull in real-time information about the customer, making interactions more personalized and effective. This ability to adapt during the call and provide relevant detail is crucial for enhancing the customer experience and ensuring that agents have the necessary support to respond appropriately to customer inquiries or issues.