Which statement is true regarding the management of user identities in Genesys Cloud?

The statement that Genesys Cloud supports third-party identity management systems is accurate because it allows organizations to integrate their existing identity providers with the platform. This capability supports a more flexible and secure method for managing user identities by enabling features such as single sign-on (SSO), which can simplify the user experience and enhance security protocols.

Having the ability to use third-party identity management systems means that companies can leverage their existing infrastructure and policies for authentication and user provisioning, rather than being locked into a specific system provided by Genesys Cloud. This can include systems like Microsoft Active Directory, Okta, or any other compatible identity provider that can manage user credentials and permissions.

In contrast, the other statements do not reflect the comprehensive identity management capabilities provided by Genesys Cloud. For instance, while single sign-on is supported, it is not limited to just that functionality, hence it does not restrict it to only allowing single sign-on. The integration with PSTN is not a requirement for user identity management, and while user IDs must be unique within the Genesys Cloud itself, this does not extend to a requirement across all platforms.