Which role is primarily responsible for overseeing API integrations in Genesys Cloud?

The role of API Manager is primarily responsible for overseeing API integrations in Genesys Cloud. This position focuses on managing the overall strategy and execution of API usage, ensuring that the integrations align with the organization's goals and meet technical requirements. The API Manager plays a crucial role in coordinating between various stakeholders, such as developers, product managers, and IT teams, to ensure efficient and effective integration of APIs. This includes monitoring the performance of APIs, defining best practices, managing access and security protocols, and facilitating documentation and support for developers working with the APIs.

In contrast, while System Administrators and Project Managers may have roles that touch on aspects of API integrations, their primary responsibilities are broader in scope—System Administrators focus on maintaining the overall system functionality and stability, while Project Managers oversee project timelines and deliverables rather than the technical specifics of API management. Similarly, while Developers implement the actual integrations and may work closely with APIs, they do not typically have the overarching responsibility for managing all aspects related to API integrations like an API Manager would. Thus, the API Manager's dedicated focus on API oversight clearly distinguishes this role as the correct answer.