Which role is essential for configuring most of the Genesys Cloud Collaborate features?

The role of Admin is essential for configuring most of the Genesys Cloud Collaborate features because this role encompasses a wide range of privileges required for creating and modifying settings that directly impact the collaboration tools and features available within the Genesys Cloud environment. Admins have comprehensive access to system configurations, allowing them to manage user permissions, set up integrations, and customize workflows that utilize the collaborative capabilities of the platform.

In contrast, other roles such as Supervisor, Superuser, and Manager typically have more limited permissions related specifically to their areas of responsibility. For instance, Supervisors generally focus on monitoring team performance and may not have the capability to configure system-wide settings. Similarly, while a Superuser may have advanced access, this role is not specifically designed for configuration, and a Manager’s responsibilities generally lean towards operational oversight rather than system configuration. Thus, the Admin role is critical for enabling the full range of collaborative features in Genesys Cloud.