Which Queue report summarizes data associated with specific wrap-up codes?

The Queue Wrapup Summary report is designed specifically to summarize data related to specific wrap-up codes. Wrap-up codes are used by agents to classify the outcomes of their interactions after completing calls or cases. This report provides insights into the frequency and types of wrap-up codes utilized within a given time frame, helping organizations understand agent performance and the nature of customer interactions.

In contrast, while other reports such as the Queue Metrics Daily, Interval, and Summary reports provide valuable data about overall queue performance and agent activity, they do not focus specifically on wrap-up codes. For instance, the Daily report might summarize call volumes and wait times, the Interval report presents data across specific time intervals, and the Summary report gives an overview of metrics but lacks the granularity of wrap-up code details. Therefore, the Queue Wrapup Summary report stands out for its focused analysis on wrap-up codes, making it the correct choice for summarizing that specific data.