Which organizational feature is primarily used for managing user permissions in Genesys Cloud?

In Genesys Cloud, the primary organizational feature used for managing user permissions is roles. Roles allow administrators to define sets of permissions that can be assigned to users, controlling what actions they can perform within the platform. By applying roles, organizations can ensure that users have access only to the functionalities necessary for their specific job functions, thereby enhancing security and compliance.

Using roles effectively helps in maintaining a structured approach to user management, as different roles can be created for different types of users, such as agents, supervisors, and administrators. This customization supports a streamlined user experience, allowing individuals to focus on their tasks without being overwhelmed by unnecessary options and features.

The other features, while important for organizing users within the platform, serve different purposes. Groups are used for collaboration and organizing users for interactions, such as call queues or distribution lists. Divisions help segregate data and interactions within the organization, allowing for a clearer structure but do not handle permissions directly. Accounts are related to billing and usage tracking rather than user permission management. Therefore, roles are the essential tool for managing permissions in Genesys Cloud, providing a clear and effective means to handle user access based on their responsibilities.