Which one of the Genesys Cloud CX services provides directory services?

The service that provides directory services in Genesys Cloud CX is Genesys Cloud Collaborate. This service facilitates communication and collaboration among users within the platform, enabling teams to connect easily, share information, and work together effectively. Directory services are essential for managing user identities, roles, and their availability within the system, which is a core function of the collaboration tools within Genesys Cloud Collaborate.

The other services mentioned, while integral to the overall Genesys Cloud ecosystem, focus on different functionalities. Genesys Cloud Platform serves as the underlying architecture and infrastructure but does not specifically handle directory services. Genesys Cloud Communicate focuses on facilitating communication methods, such as voice and messaging, while Genesys Cloud Contact Center centers around managing customer interactions. Therefore, the emphasis on collaboration and directory services within Genesys Cloud Collaborate makes it the correct answer.