Which one of the following Genesys Cloud CX Services provides text chat, video chat, and document sharing features?

Genesys Cloud Collaborate is the service that offers text chat, video chat, and document sharing features, making it the right choice for this question. This service is designed to facilitate seamless communication and collaboration among users, integrating various forms of messaging and video interaction into one platform.

By offering these features, it enhances teamwork and improves customer engagement capabilities in a way that can adapt to different communication needs. This flexibility allows teams to work together effectively, whether they are sharing information via text, discussing via video chat, or collaboratively editing documents.

The other services may focus on different aspects of customer interaction or communications but do not combine these specific features as comprehensively as Genesys Cloud Collaborate does.