Which of these views is used to view In-Progress and Completed interactions?

The Interactions View is designed specifically to display both In-Progress and Completed interactions within the Genesys system. This view provides users with detailed insights into the status and history of customer interactions, allowing for effective monitoring and management of the interaction process.

In this view, one can access crucial details about each interaction, including the time it was initiated, its current status, and a record of its completion. This is valuable for assessing performance and understanding customer engagement.

The other views, while important in their own right, serve different functions. The Queues Performance view mainly focuses on the metrics related to interactions in the queue, showing the volume and times related to interactions waiting to be handled but does not provide individual interaction statuses. The Agent Performance view evaluates how individual agents are performing, offering a look at agent productivity metrics rather than specific interaction statuses. The Realtime Adherence View focuses on how well agents are adhering to their assigned schedules and is less about interaction details, making it unsuitable for viewing the status of In-Progress and Completed interactions. Thus, the Interactions View is the most appropriate choice for the question asked.