Which of the following types of Genesys Cloud dashboards enables a supervisor to see which queues have too few or too many agents?

The Queues Activity dashboard is designed specifically to offer supervisors a clear view of the status of various queues within the call center environment. This dashboard presents real-time information, enabling supervisors to monitor how many agents are assigned to each queue and assess whether the staffing levels are adequate. When a supervisor opens the Queues Activity dashboard, they can instantly identify which queues may be understaffed or overstaffed based on the number of active agents compared to the demands of the incoming interactions.

This functionality is crucial for effective workforce management, allowing supervisors to make informed decisions on reallocating agents where necessary, thereby optimizing operational efficiency and improving customer service levels. Supervisors can analyze trends and allocate resources dynamically, ensuring that customer needs are met promptly while maintaining a balanced workload for agents.

In contrast, the other options may provide valuable data regarding agent performance and statuses but do not specifically focus on queue staffing levels, making the Queues Activity dashboard the most suitable choice for this particular need.