Which of the following statements are correct regarding a Genesys Cloud CX site?

In the context of a Genesys Cloud CX site, a statement regarding a list of rules for routing calls highlights an essential aspect of how customer interactions are managed within the platform. Each site can be configured with specific call routing strategies that direct incoming calls based on defined criteria, such as skills, availability, and priority of agents. This foundational capability ensures that customers are efficiently connected with the appropriate resources, enhancing overall customer experience.

However, the full capabilities of a Genesys Cloud CX site are broader. The configuration also includes specific telephony properties, which means telephone service details and connectivity options can be tailored for the site. Moreover, a site combines the routing information for all locations associated with it, allowing for a cohesive strategy that serves multiple places efficiently. Lastly, a site generally includes one or more locations, which refers to the physical or virtual spaces where the service operates.

Thus, while a list of rules for routing calls is a fundamental feature, it is just one part of the comprehensive configuration and functionality that Genesys Cloud CX sites provide.