Which of the following parameters are configured in a Genesys Cloud campaign?

In a Genesys Cloud campaign, multiple parameters are configured to tailor the campaign's operation and effectiveness. The dialing mode is a crucial parameter that determines how calls are initiated within the campaign, influencing the pace and style of calling that best suits the objectives. Queue configurations are also essential as they dictate how incoming interactions are routed and managed, helping to ensure that agents can efficiently handle calls in a timely manner.

Additionally, agent scripts play a vital role in guiding agents during customer interactions. These scripts provide essential prompts and information that help agents navigate conversations, ensuring consistency and compliance with organizational standards.

Together, these parameters—queue configuration, dialing mode, and agent scripts—integrate to create a comprehensive setup for campaigns, enhancing their efficiency and effectiveness. Thus, all of these aspects are integral to configuring a Genesys Cloud campaign, making the selection of “All of the above” the comprehensive and accurate choice.