Which of the following is a supported flow type in Genesys Architect CX?

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The choice of Inbound Call as a supported flow type in Genesys Architect CX is accurate because Genesys Architect is designed specifically for managing and orchestrating various interaction flows within the customer engagement platform. Inbound Call flows are a fundamental feature of most contact center solutions, allowing organizations to efficiently handle incoming voice communications from customers.

Inbound Call flows typically include components such as call routing, queuing, and interactive voice response (IVR) capabilities. This enables agents to manage customer inquiries effectively and enhances the overall customer experience. The other options represent interaction types that may not be directly managed within the core functional framework of Genesys Architect CX, emphasizing the focused and specialized nature of inbound call handling in the context of a contact center.

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