Which of the following is NOT a category of recording provided by Genesys Cloud?

The category of recording that is not provided by Genesys Cloud is web message recordings. Genesys Cloud offers various recording types primarily focused on interactions that occur via traditional communication channels, such as voice and chat, ensuring compliance and quality assurance for customer interactions.

Policy-based recording refers to the ability to set rules and guidelines that determine which interactions should be recorded based on specific policies. Call Recording specifically relates to the audio capture of voice calls between agents and customers, supporting businesses in monitoring and evaluating customer service quality.

User recording, although not as commonly referenced, can involve the capture of user activity and interactions for performance reviews and training purposes. However, it is the lack of a distinct category for web message recordings that is notable. Messages exchanged over web channels do not get recorded in the same way as voice calls or other interaction types, hence this categorization does not exist within the Genesys Cloud platform's offerings.