Which of the following features is included in Genesys Cloud Communicate?

The chosen answer highlights that all the features of Genesys Cloud Collaborate are included in Genesys Cloud Communicate. This is significant because Genesys Cloud Communicate is designed to provide comprehensive communication capabilities that enhance collaboration among team members. By including all the features from Genesys Cloud Collaborate, Genesys Cloud Communicate ensures a seamless workflow for users who need to work together effectively, tying communications directly into their collaboration tools.

This integration not only streamlines the experience but also enhances productivity by ensuring that users have access to all necessary collaboration functionalities without needing to switch between different applications. The combination of communication and collaboration features allows for better teamwork and more efficient project management within organizations.

On the other hand, telephony focus is primary in Genesys Cloud Communicate, but it may not encompass the full scope of collaborative tools offered in Genesys Cloud Collaborate. While Architect and Workforce Management are valuable features in the Genesys ecosystem, they serve different purposes and are typically associated with other aspects of the platform beyond just communication functionality.