Which of the following features requires, at minimum, a Genesys Cloud Communicate license?

To understand why "All of the above" is the correct answer regarding the features that require, at minimum, a Genesys Cloud Communicate license, it’s essential to recognize what this license encompasses.

Genesys Cloud Communicate is designed to provide a comprehensive communication solution. The features included in this licensing structure facilitate various forms of interaction between businesses and their customers.

Chat functionality enables real-time text conversations, making it crucial for businesses to offer support and engagement through messaging. This feature enhances customer experience, as it allows for immediate responses to inquiries.

Sending and receiving phone calls is a fundamental capability of any communication platform, and it is critical for operations that rely heavily on voice interactions with customers. This includes both inbound and outbound calling, which are vital for effective customer service and support.

Voice Mail adds another layer of communication by allowing users to leave messages when direct contact isn’t possible. This feature ensures that important customer communications are captured and can be acted upon later.

All these features—chat, phone calls, and voice mail—are integral to modern customer service approaches. Therefore, having a Genesys Cloud Communicate license is essential to access these functionalities, as they are foundational to the platform's purpose of enhancing communication for businesses.