Which of the following describes a breaking change in the context of Genesys Cloud?

In the context of Genesys Cloud, a breaking change refers to an update or modification that fundamentally alters existing features or how the system operates, necessitating a change in user behavior or compliance. When an update mandates immediate user compliance, it indicates that the previous ways of interaction may no longer function as expected or may require users to adapt swiftly to new protocols to continue effective usage.

For users, this often means they must adjust their existing workflows or configurations to align with the new requirements introduced by the update. This is critical in ensuring that the platform remains functional and that users are able to leverage the latest capabilities effectively without disruptions. Unlike changes that do not disrupt current functionalities or those that simply require additional knowledge for optimal use, a breaking change signifies a more significant shift that can impact day-to-day operations.