Which Genesys Cloud deployment model requires installing multiple Genesys Cloud Edge servers at the customer's location?

The deployment model that necessitates the installation of multiple Genesys Cloud Edge servers at the customer's location is the BYOC Premises model. This model is specifically designed to enable the integration of Genesys Cloud with on-premises telephony infrastructure.

In a BYOC Premises deployment, businesses leverage their existing telephony systems while also benefiting from the capabilities of the Genesys Cloud platform. This requires Edge servers, which handle the processing of voice communications, to be installed on-site. These servers act as a bridge between the cloud-based environment and the on-premises telephony infrastructure, ensuring seamless integration and efficient call handling.

This contrasts with other models like BYOC Cloud, which focuses on utilizing cloud-based telephony solutions without requiring on-premises hardware, and Hybrid Cloud, which might involve a combination of cloud and on-premises elements but does not specifically mandate the installation of multiple Edge servers. Genesys Cloud Voice also operates fully in the cloud and does not necessitate on-premises installations. Therefore, the BYOC Premises model is distinct in its requirement for multiple Edge servers situated at the customer’s premises, facilitating connections to their existing telephony setups.