Which feature allows administrators to supervise contact center activity in Genesys Cloud?

The feature that allows administrators to supervise contact center activity in Genesys Cloud is closely associated with permissions. Permissions define what administrators and users can see and do within the platform. By assigning the appropriate permissions, administrators can monitor various aspects of contact center performance, including user activity, call statistics, and operational metrics. This oversight is crucial for maintaining service levels, identifying issues, and ensuring compliance with operational standards.

In contrast, client IDs are primarily used for application identification in API integrations and do not directly relate to supervision of contact center activities. Roles refer to predefined sets of permissions assigned to users, which may control access but do not provide a direct mechanism for active supervision. Authorization codes are typically utilized for authentication or billing purposes rather than supervisory functions. Thus, permissions are the key feature that empowers administrators to oversee and effectively manage contact center activity.