Which component connects an external trunk to a Genesys Cloud phone?

The Genesys Cloud Edge plays a crucial role in connecting external trunks to Genesys Cloud phones. It acts as a critical gateway, facilitating the interaction between the external telecommunications network and the cloud environment. This component enables seamless communication by bridging traditional telephony systems with the modern cloud infrastructure, ensuring that voice and telephony services can be integrated effectively.

When external calls are made to or from Genesys Cloud phones, the Edge manages these connections and handles tasks such as signaling and media processing. This allows for reliable communication paths, ensuring that voice data is transmitted without interruption.

In contrast, the other options listed do not fulfill this specific role. The Genesys Cloud phone trunks do not serve as a standalone connecting component; rather, they represent the logical connections within the Genesys ecosystem. TDM Trunks refer to traditional circuit-switched telephony protocols, which are not directly applicable in a cloud environment like Genesys Cloud. Lastly, "None of the above" does not pertain, as the Genesys Cloud Edge indeed serves the necessary function in question.