When should a user change their organization on the Genesys login screen?

The situation in which a user should change their organization on the Genesys login screen is when they belong to multiple organizations within a region. Users often manage or have responsibilities across various organizations, which may require them to switch between them to access different resources, settings, or functionalities specific to each organization.

This flexibility is essential for users who operate in environments where collaboration or service delivery spans multiple organizations, all hosted within the same region. Logging into the correct organization ensures they have the appropriate access and configuration relevant to their needs.

Changing the organization ensures that users can efficiently navigate and utilize the tools and resources of each organization without experiencing errors or access issues.