When an organization is created within Genesys Cloud CX, it is assigned to an AWS region based on which one of the following?

When an organization is created within Genesys Cloud CX, it is assigned to an AWS region based on the organization's location. This ensures that data residency and compliance requirements are met according to where the organization operates. By assigning the AWS region in alignment with the organization's geographic location, Genesys Cloud CX can offer improved performance, lower latency, and adherence to local data regulations. This regional assignment is crucial for organizations that need to maintain compliance with specific legal and regulatory frameworks related to data storage and processing.

Other factors such as the location of an office, the administrator, or the primary data center may influence decision-making, but the key determinant for the AWS region assignment within Genesys Cloud CX is indeed the overall location of the organization itself. This focus on organizational geography helps clients leverage the full benefits of the cloud while maintaining compliance and operational efficiency.