What is the most inclusive organizational unit in Genesys Cloud CX?

The most inclusive organizational unit in Genesys Cloud CX is the organization. It serves as the top-level container that encompasses all other units, including divisions, locations, and various other settings or entities within the system. By defining the organization, you establish the overall structure under which all operational and management aspects occur.

This arrangement allows for centralized administration and configuration of resources, ensuring that all components related to the organization's activities are under a unified hierarchy. It provides the framework for managing users, managing data access, and setting operational policies that impact the entire organization, streamlining how different parts of the business operate in a coordinated manner.

Understanding the hierarchy in Genesys Cloud CX is crucial as it influences how resources are allocated and how functionalities are applied across various divisions and locations. Other units like divisions and locations are subsets of the organization, contributing to the overall structure but lacking the breadth and comprehensiveness of the organization itself.