What is the minimum license requirement for access to Inbound messaging on social platforms in Genesys Cloud?

To access Inbound messaging on social platforms in Genesys Cloud, the minimum license requirement is Genesys Cloud CX 3. This license tier encompasses advanced features and capabilities that facilitate extensive engagement through various communication channels, including social media.

Having Genesys Cloud CX 3 allows organizations to leverage more complex interactions with customers across inbound messaging from social platforms, enabling them to optimize their customer service strategies. This level of licensing is designed for businesses looking to enhance their digital communication footprint and ensure they are equipped with the necessary tools to manage and respond to customer inquiries effectively across multiple social channels.

In contrast, lower tiers such as Genesys Cloud CX 1 and Genesys Cloud CX 2 may not provide the comprehensive features needed for engaging with inbound social messages, which could limit the functional capabilities necessary for businesses that prioritize social media interactions. The Collaborate license, while valuable for internal communication and collaboration within organizations, does not encompass the functionality required for handling inbound messaging from social platforms.