What is the minimum license required for access to the speech-enabled IVR feature in Genesys Cloud?

The minimum license required for access to the speech-enabled IVR feature in Genesys Cloud is Genesys Cloud 1. This licensing tier is designed to provide foundational capabilities, including basic cloud communication features and support for essential functionalities like speech recognition within interactive voice response (IVR) systems.

As businesses look to enhance customer experience, having access to speech-enabled IVR can significantly improve interactions by allowing customers to engage more naturally with the system. This level of functionality is aligned with the goals of Genesys Cloud to empower organizations to create sophisticated, conversational user interfaces that meet modern customer expectations.

Higher licensing tiers may offer additional features or capabilities, but the fundamental access to speech recognition within IVR is covered at the Genesys Cloud 1 level, making it the starting point for organizations wanting to implement these advanced capabilities.