What is the maximum size file that can be stored in a Genesys Cloud CX workspace?

The maximum file size that can be stored in a Genesys Cloud CX workspace is indeed 2GB. This limit is established to ensure efficient performance and manageability of stored files within the platform. Larger files could lead to slower performance, increased load times, and potentially more complex data management challenges. Hence, a limit of 2GB strikes a balance between accommodating significant data storage needs while maintaining optimal system functionality.

Understanding this limit is crucial for those working within the Genesys Cloud environment, as it impacts how users plan their data storage strategies and manage files to comply with this restriction effectively.