What is a requirement for being assigned as a designated contact for Genesys Cloud support?

Being assigned as a designated contact for Genesys Cloud support requires approval from a Genesys Cloud Admin. This requirement ensures that the designated contact is a recognized individual within the organization who has the appropriate access and authority to interact with Genesys Cloud support on behalf of the company. Having an authorized person helps streamline communication and ensures that support matters are handled efficiently and effectively.

While familiarity with Genesys Cloud as a user, specific training on the platform, or being an external consultant can be beneficial, the critical factor that enables someone to fulfill this role is the authorization provided by a designated Genesys Cloud Administrator. This structure is in place to maintain control over support interactions and to safeguard sensitive information related to an organization's use of the platform.