What goal does the Genesys Cloud Embeddable Framework primarily aim to achieve?

The Genesys Cloud Embeddable Framework primarily aims to facilitate easy integration. This framework provides a set of tools and resources that enable developers to seamlessly incorporate Genesys functionalities into existing applications or create new solutions that interact with the Genesys platform. By streamlining the process of embedding communication and customer engagement tools, the framework allows businesses to enhance their applications while maintaining a cohesive user experience across different platforms. This emphasis on integration is crucial for organizations that wish to leverage Genesys capabilities without extensive redevelopment or disruption of their current systems.

The focus on integration means that organizations can efficiently connect different systems, utilize Genesys services, and enhance workflows in a manner that aligns with their specific operational needs.