What functionality does the Genesys Cloud Communicate license enable?

The Genesys Cloud Communicate license is designed primarily to provide standard voice calling functionalities. This includes basic telephony features such as making and receiving calls, voicemail, and basic call management capabilities, which are fundamental aspects of voice communication within the Genesys Cloud environment.

While other options represent features that may be associated with different products or licenses within the Genesys portfolio, they do not specifically fall under the standard capabilities of the Genesys Cloud Communicate license. For instance, video conferencing and outbound dialer services pertain to more specialized solutions that require additional licensing. Likewise, call recording may be an advanced feature that is not necessarily included with the basic Communicate license, as it is typically part of a more comprehensive call management or quality assurance package.

Therefore, the focus of the Genesys Cloud Communicate license is on providing essential voice calling features that facilitate reliable communication within the organization.