What does the term 'BYOC' in relation to Genesys Cloud stand for?

The term 'BYOC' in relation to Genesys Cloud stands for 'Bring Your Own Carrier.' This concept allows organizations to integrate their existing telecommunications service providers into the Genesys Cloud platform. By utilizing their preferred carriers, businesses can optimize their communication strategies while maintaining cost efficiencies and leveraging existing relationships and services. This flexibility is particularly beneficial for companies with specific requirements or those wanting to ensure that their telephony solutions align with their operational needs. The BYOC option enhances customization and can lead to improved voice quality and reliability, as organizations can select carriers that best fit their geographical and operational requirements.