What are the four categories of reports in Genesys Cloud? (Select all that apply)

The question highlights the different categories of reports available in Genesys Cloud. The correct categories provide insights into various aspects of operations and performance metrics within the platform.

The category of "Agent" reports focuses on the performance and activities of individual agents within the contact center. This can include metrics such as average handling time, the number of calls handled, and other performance indicators that help assess agent efficiency and effectiveness.

However, "Inbound Dialing" and "Contact Center" categories also play crucial roles in analytics. Inbound Dialing reports provide insights into the incoming calls and how they are managed, which is important for evaluating the overall call flow and customer experience. Meanwhile, Contact Center reports encompass broader metrics that analyze overall contact center performance, including service level achievements, resource utilization, and much more.

Considering these categories, "Agent," "Inbound Dialing," and "Contact Center" are essential for comprehensively understanding the performance of a Genesys Cloud implementation. Therefore, "All of the above" would be the most encompassing choice, as it includes all essential reporting categories.