Using a __________________ of the email and chat conversations, it is possible to create a representation of those external objects in Genesys Cloud as email or chat objects.

Using a POST request allows the interaction with an application's API to create or modify resources. In the context of Genesys Cloud, a POST request is utilized to send data about email and chat conversations to the system, effectively enabling the creation of corresponding email or chat objects within the platform. When these conversations are captured through a POST request, they are formatted in such a way that Genesys Cloud can interpret and represent them as distinct objects.

This method is crucial because it supports integration with external systems, allowing for efficient data handling and representation of user interactions. APIs often leverage POST requests to transmit conversation data, facilitating the process of linking external communication streams to an internal representation within the Genesys Cloud ecosystem.