Under the fair usage policy, which integrations can customers build using the Genesys Cloud public API? Select all that apply.

Under the fair usage policy, customers utilizing the Genesys Cloud public API can construct various integrations that enhance the functionality of their contact center solutions. Among the permissible integrations, building third-party applications is a key aspect. These applications allow businesses to create unique solutions tailored to their specific needs, leveraging Genesys Cloud's capabilities.

The ability to create third-party applications is significant because it offers organizations the opportunity to integrate external tools and platforms they are already using with the Genesys Cloud environment, thereby streamlining operations and improving workflow efficiency. This aligns well with the goals of enhancing customer service operations and optimizing interaction management.

While other options, such as software and systems, third-party APIs, and third-party extensions, may represent types of integrations that could also be built, the focus on third-party applications directly indicates that the integration of independent software that operates alongside or enhances the capabilities of Genesys Cloud is central to what customers are encouraged to develop under the policy.