True or False: Genesys Cloud allows your client application to be notified about the real-time changes in the Genesys Cloud environment.

Genesys Cloud indeed allows client applications to receive notifications about real-time changes within the Genesys Cloud environment. This is facilitated through mechanisms such as Event Bridge and Webhooks, which enable developers to subscribe to specific events and receive updates as they occur. This capability ensures that applications can react in real-time to changes, improving responsiveness and providing a more dynamic interaction experience.

For instance, if there are changes related to user status, queue metrics, or other events within the Genesys Cloud, the client application can be programmed to receive these updates instantaneously. This real-time communication is crucial for delivering timely information and responding to user requirements effectively, significantly enhancing the operational efficiency of applications built on the Genesys Cloud platform.