The availability of Genesys Architect for an agent must be set by whom?

The setting of availability for an agent in Genesys Architect is typically the responsibility of the system administrator. This is because the system administrator manages the overall configuration and operational parameters of the Genesys cloud environment, ensuring that proper availability settings align with organizational policies and agent roles.

The system admin possesses the necessary permissions and access to modify agent settings, which includes defining their availability status. This role is crucial in maintaining the integrity of the system and ensuring that agents are available to handle calls or engage with customers as per the business needs.

While agents might have the option to update their status or availability within the guidelines set by the system admin, the authoritative control and configuration are established by the system administrator. This enables consistent management and application of rules and policies across the platform.