Once an audio file is transcoded in Genesys Cloud, will it be transcoded again for the same request?

The correct understanding is that once an audio file is transcoded in Genesys Cloud, it will not be transcoded again for the same request. This means that if the exact audio file is requested again, the system will utilize the already transcoded version, optimizing performance and minimizing unnecessary processing.

Transcoding involves converting an audio file from one format to another, which can be resource-intensive. By caching the transcoded version, Genesys Cloud efficiently manages requests and ensures faster retrieval times for repeated access to the same audio. This process not only saves time but also conserves system resources, ultimately leading to better performance and efficiency within the platform.

Other choices imply scenarios where repeated transcoding might occur based on file format or modifications, which are not aligned with how the system handles previously transcoded files in the same request.