In which view can supervisors analyze agent metrics in real-time?

The Agent Performance View is specifically designed to allow supervisors to analyze agent metrics in real-time. This view provides comprehensive insights into various performance indicators, such as the number of calls handled, average handling time, wrap-up time, and other critical metrics associated with agent activity. This real-time analysis helps supervisors identify trends, monitor agent performance live as it happens, and make timely decisions to optimize operational efficiency.

While the other options may provide relevant data, they focus on different aspects of performance monitoring. For instance, the Queues Performance view is focused more on the status and performance of call queues rather than individual agent metrics. The Realtime Adherence View monitors how well agents are adhering to their schedules, but it does not provide the detailed performance metrics that the Agent Performance View offers. Lastly, the Metrics Overview gives a broader perspective on various metrics but lacks the focused detail and real-time analysis capability that is essential for assessing individual agent performance effectively. Thus, the Agent Performance View stands out as the most suitable choice for supervisors needing direct access to real-time metrics related to agents.