In a scenario where a customer has agents who work in consecutive shifts, which one of the following license types is likely the most cost-effective?

In this scenario, where agents work in consecutive shifts, a concurrent license is likely the most cost-effective option. This type of license allows multiple agents to share a limited number of licenses, meaning only the number of agents who are logged in at any one time need to be licensed.

If the agents are scheduled to work in shifts, it’s plausible that not all agents will be online simultaneously. A concurrent license optimizes licensing costs by allowing the organization to purchase fewer licenses than the total number of agents, making it ideal for environments with shifting schedules. This reduces unnecessary expenditures, as the organization doesn’t have to pay for licenses for agents who are off-duty.

In contrast, named licenses are assigned to individual agents and would require a license for each person, which is not cost-effective if agents are not all active at the same time. An enterprise license usually encompasses broad capabilities that might not be necessary for smaller setups, leading to excess costs. The Genesys Cloud 3 license could also be specific in its application and may not provide the flexibility and cost savings offered by a concurrent licensing model in this scenario.