Genesys AppFoundry provides which of the following Genesys Cloud CX Contact Center features?

Genesys AppFoundry is primarily a marketplace for applications and integrations designed to enhance the functionality of Genesys Cloud CX. The focus of the AppFoundry is to allow third-party developers and partners to create and offer integration applications that can connect with the Genesys Cloud platform, thus improving operational efficiencies and extending the capabilities of the contact center.

Integration Apps are essential as they help organizations to incorporate additional tools and services seamlessly into their contact center operations. This can include applications for CRM systems, workforce optimization tools, analytics, and much more. The availability of these integration apps enables businesses to customize their contact center environment to meet specific operational needs, ensuring they have the right tools for their workflow and customer engagement strategies.

Other features listed, such as Scripts, Reports, Dashboards, View, and Architect, are integral parts of the Genesys Cloud CX platform itself and are not provided through the AppFoundry marketplace. Instead, these functionalities are built into the core Genesys platform, allowing organizations to design and manage customer interactions without needing third-party applications.