For which use case is the Genesys Cloud API mainly intended?

The Genesys Cloud API is primarily intended for building integrations. This functionality allows developers to connect Genesys Cloud with other applications and services, enabling a seamless flow of data and operations across different systems. By utilizing the API, organizations can customize their customer engagement processes, automate tasks, and enhance their systems to better meet their specific needs.

Integration capabilities are crucial for businesses that require connectivity between Genesys Cloud and other platforms, whether for data exchange, process automation, or enhancing user experience. The API provides the necessary endpoints and features to facilitate these integrations, making it a vital tool in any developer's toolkit for extending the functionality of the Genesys Cloud environment.

While other options mention aspects like reporting, maintenance, or monitoring, these are typically accomplished through different interfaces or tools provided by Genesys Cloud rather than being the primary focus of the API itself. The integration capabilities set the Genesys Cloud API apart as the most significant use case, allowing for greater flexibility and functionality tailored to varying business requirements.