An outbound script retrieves customer information from what source?

The correct choice revolves around the function of the contact list that is uploaded to the script editor in the context of outbound dialing in Genesys Cloud. When designing outbound scripts, the initial step requires specifying which customer data the script will leverage. This data typically comes from a contact list that has been created and uploaded to the script editor, allowing the script to access the pertinent details for customer interactions.

The contact list serves as a tailored collection of individual customer profiles, which includes their information necessary for the outbound campaign. This enables agents or automated systems to engage with customers in a more informed and effective manner during outreach efforts.

In the context of outbound campaigns, utilizing a specific contact list enables better targeting and personalization based on the data contained within that list, enhancing the overall efficiency and effectiveness of the outreach process. Additionally, this method offers a controlled environment in which the script can interactively retrieve and display relevant customer information as the campaign progresses.