An address is associated with which Genesys Cloud CX organization unit?

The correct answer is that an address is associated with the Location unit within Genesys Cloud CX. Locations are specific geographical places associated with an organization where various operations can take place. Each location can have its own distinct address, allowing for accurate identification and operation in multiple physical sites. This is especially relevant for organizations that operate in various regions or have multiple branches or offices.

In contrast, the Organization unit serves as the overarching entity that contains all divisions and locations. While it provides a broad framework for the structure of the business, it does not specifically denote physical addresses.

Divisions are typically used to represent different functional areas within the organization, focusing on aspects like departments or teams rather than physical locations.

Buildings may imply a physical structure but do not encapsulate the broader context of an address as locations do. Addresses are more about operational sites rather than just the architectural components.

In summary, the Location unit is specifically designed to carry and manage information regarding addresses, making it the appropriate choice.