A number indicator on the alerts icon indicates how many unread alerts are in your inbox. Alerts that have been read are not included in the count unless they are still active.

The statement is accurate in stating that a number indicator on the alerts icon reflects the number of unread alerts in your inbox. It is essential to note that only alerts that remain active are counted in this indicator, while alerts that have been read and are no longer active do not contribute to the total. Therefore, the correct interpretation aligns with the understanding that the indicator specifically represents unread alerts, as demonstrated by the nature of alert management in systems like Genesys.

In this context, any active alerts, whether read or unread, may affect how an operator perceives their task load, but the tracking of the number of alerts is focused solely on what is currently unread and active. This distinction clarifies the mechanism by which users manage their notifications effectively.