Genesys Certified Cloud Partner (CCP) Practice Exam

A Genesys Cloud CX division cannot exist in multiple organizations because divisions serve as a means to organize and manage data, resources, and operations within a single organization. Each organization in Genesys Cloud CX is treated as a distinct entity, and divisions are specific to that entity. While you can have multiple divisions within one organization for better management of departments or teams, attempting to share a single division across different organizations isn’t feasible within the architecture of Genesys Cloud. This design ensures that configurations, data, and user management remain organized and secure within the confines of an organization's individual framework.